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Support

Acorn Instruments' support center provides technical information, downloads and support forms. You can help yourself to the materials we provide, or even ask us questions about your product.

If you have any suggestions, improvement requests or ideas. We’d love to hear from you.

Our online service is convenient and increases the possibility that you will get an answer outside of our standing office hours. We don’t answer the phone 24-7, but some of us can’t help it...we have to check our emails even during time off..


Acorn Instruments Support Center
Masterkey Knowledge Base
Check our support articles if you are having trouble getting your Masterkey product up and running with your computer.
User Guides/Manuals
If you have lost your manual or just want to check them out before purchasing our products, you can download them here. 

We dedicate a lot of time to getting the manuals right and hope they will serve you well. However sometimes we are too close to our product and may be taking some things for granted. If you have suggestions as to how our manuals can be improved, please don't hesitate to contact us.
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Support
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Do you need help?
Acorn Instruments offer free technical support through our online portal. Here you simply enter your details, ask your question and submit it to us.
 
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Need help with Studio One Artist?
If you are having trouble or questions regarding Presonus Studio One Artist, take a look here.
 
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Frequently Asked Questions
The same questions are often asked by many users. This is primarily because we overlooked something or didn't explain adequately in our documentation. The most common questions are compiled here.
 
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MIDI & Controllers - Under the hood
If you are new to USB controller keyboards and MIDI, get started by reading our under the hood guide. How it all works is explained in simple terms with links to websites that can help you with more in-depth information.
 
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